Information we collect
The information we receive depends on how you interact with Beit Nour. It may include:
- Your name, phone number, email address, and the information you put in a contact message, booking request, or Meta lead form.
- Product order details, including items, prices, delivery address and area, delivery notes, payment method, and payment or delivery status.
- Course or event registration and access details needed to provide the service you requested. Event registration may include an emergency contact and health information you choose to provide for participation and safety.
- Website and advertising information, such as pages viewed, actions on the site, referral and campaign details, Meta click and browser identifiers, IP address, browser or device information, and cookies or local storage used by the site.
Facebook, Instagram, and Messenger ads
If you submit a form or message through a Beit Nour ad on Facebook, Instagram, or Messenger, we receive the contact details and answers you choose to share. Meta also handles information on its own platforms under its own privacy policy.
Our website uses Meta Pixel and Conversions API to measure visits, product and course activity, leads, and purchases, and to understand advertising performance. Where available, we may send Meta event details and matching information such as a hashed email or phone number, Meta browser or click identifiers, IP address, and user agent. We use separate tracking for products and courses.
How we use your information
- To answer your questions and follow up on requests you send us.
- To process orders and payments, arrange delivery, and provide course or event access.
- To provide customer support, keep necessary business records, protect the site, and prevent misuse or duplicate transactions.
- To understand site use and measure or improve our advertising and services. We may send marketing updates where permitted; you can ask us to stop direct marketing messages.
Sharing and third-party services
We share information only as needed to operate Beit Nour, fulfill your request, or comply with applicable requirements. This can include our hosting and storage providers, Whish for online payment processing, delivery partners when an order needs delivery, and Meta for advertising and measurement. These providers may process information under their own terms and privacy practices. We do not publish customer contact or order details on the website.
Storage, security, and retention
We store customer and order records in our business systems and use reasonable technical and organizational safeguards to limit unauthorized access. No internet transmission or storage method is completely secure.
Your cart and language choice are saved in your browser. A first-visit advertising attribution record may remain in browser storage for up to 90 days; clearing your browser data removes these local records.
We keep information for as long as reasonably needed to provide services, handle orders and support requests, maintain records, resolve disputes, and meet applicable obligations. The period can differ by the type of information. You can contact us to ask about a particular record or request deletion, subject to records we must or reasonably need to retain.
Your choices and privacy requests
You may ask us to access, correct, or delete personal information we hold about you, or to stop direct marketing messages. We will respond in line with applicable requirements and may need to verify your identity before changing an order or account record. You can also manage browser cookies and Meta ad preferences through your browser and Meta settings; limiting cookies may affect some site features.
Changes to this policy
We may update this policy when our services or data practices change. The latest version will be available on this page with its updated date.